Crisis line answered 24/7
FiascoConsultancy
Digital Transformation · Retail

Stalled ERP Programme Recovered

A go-live the business was actually ready for.

12 branches
Engagement scale
12 of 12
Branches live
Reconciled
Opening balances
6 wks
To stable support
The situation

A national retailer had spent two years and most of its budget on an ERP implementation with no branch live. The integrator blamed scope changes; the business blamed the integrator.

What we did

We assessed the programme independently and found the data migration had never been reconciled and no branch had completed readiness testing. We re-scoped to a phased rollout, put reconciliation controls in place before cutover, and ran an adoption programme in each branch ahead of its go-live date.

The result

All twelve branches went live on the revised phased plan with reconciled opening balances, and post-go-live support tickets fell to a stable run-rate within six weeks.

Next step

Tell us what is going wrong.

The first conversation is free, confidential and carries no obligation. If we are not the right people, we will say so.

Or reach us directly — +254 712 770 999 · info@fiascoconsultancy.co.ke
Mon – Sat, 8:00 AM – 5:00 PM · Crisis line answered 24/7

Call nowBook a Consultation